Privacy Policy

Draft for review. This policy has been drafted with the Australian Consumer Law in mind but is not legal advice. Please review it (ideally with a legal adviser), fill in the bracketed details, then paste the final version into Settings → Policies.

About this policy

This policy explains how Drews Billiards (ABN [ABN]) handles personal information. We aim to handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

Contact and delivery details: name, email, phone, delivery and billing address.
Order details: products purchased, delivery and access notes you give us.
Enquiry details: information you send through our contact, delivery quote, venue or newsletter forms.
Website usage: pages viewed, device and browser information, collected through cookies and similar tools where you consent.

We do not see or store your full card details. Payments are processed by our payment providers.

How we use it

To process, deliver and install your order, and contact you to book delivery.
To respond to enquiries and provide quotes.
To send news and offers if you have subscribed. You can unsubscribe at any time.
To prevent fraud and meet our legal obligations.
With your consent, to measure and improve our website and advertising (for example Google Analytics and Meta Pixel).

Who we share it with

We share information only as needed with service providers who help us run the business, such as payment providers, buy now pay later providers, delivery and installation partners, email and website hosting providers, and analytics and advertising platforms. Some of these providers may store data outside Australia, including in [list countries, e.g. the United States]. We do not sell your personal information.

Cookies

We use essential cookies to run the store (for example your cart). Analytics and marketing cookies load only if you accept them in our cookie banner. You can change your choice at any time using "Manage cookies" in the footer.

Security and retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep order records for as long as needed for tax, warranty and legal purposes, then delete or de-identify them.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you. If you have a privacy complaint, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Contact

Email [EMAIL] or call [PHONE].